Coaching and Mediation

Consulting

Our team provides coaching to your members focused on the real-world application of conflict management techniques. As certified mediators, we also offer alternative dispute resolution services to help resolve workplace issues efficiently while preserving team cohesion.

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The design of Conflict Lab also provides a one-on-one coaching experience for participants, demonstrating applicable techniques.

Participants get opportunities to engage in multiple scenarios while simultaneously learning from conflict experts and peers.

Our Approach

We take a practical, experience-driven approach to conflict resolution, focused on real-world application within the fire service.

1. Understand the Environment

We work with your leadership team to understand your department’s structure, culture, and specific challenges before any training begins.

2. Deliver Practical Training

Our training is scenario-based and built around real firehouse situations, giving members tools they can apply immediately on shift.

3. Reinforce and Sustain

We provide strategies and support to help departments reinforce skills over time, ensuring long-term impact beyond the classroom.

Courses that cover this

Conflict Lab

The Conflict Lab is an immersive opportunity that allows your members to experience and navigate real-life conflicts.

Bringing the value of Flashover Simulation and Live Burns, creating exposure to conflict in a controlled environment.

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Commanding Conflict

One-day course designed for second-tier officers on effective use of coaching and discipline techniques.

Designed to elevate company-level officers and help them reframe their roles within the larger organization. It applies conflict-resolution strategies to create lasting frameworks that reduce organizational conflict and improve mission success.

Includes lecture and table-top workshops

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These dudes were awesome. Best class hands down.

Ready to bring this training to your department?

DC Fire and EMS members talking after a call